Frequent Questions

Orders & Payments

Can I change or cancel my order?

Once your order is payed for and confirmed, no changes can be made. Our warehouse quickly processes all orders, and we do not allow or accept cancellations after order placements.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express)

How do I apply a discountcode?

You can enter your discount code at the “promo code” box at checkout before completing your order.

How can I check the status of my order?

After your purchase is finalized, a confirmation email will be sent to you. When your order is shipped, we will provide you with a tracking number to monitor the delivery. If you have a Palomiino account, you can log in to track
all of your orders. If the tracking number is not received, feel free to reach out to us at contact@palomiino.com.

What is Pre-order?

Pre-ordering means purchasing an item that’s not yet available for shipment but is currently being made. Pre-order items are typically delivered within 10 business days of purchase. If your order contains both pre-order and in-stock items, the entire order will be shipped when the pre-order item is ready.

Shipping & Returns



Sizing and Materials


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Shipping & Returns

How long does national (Colombia) shipping take?

3-4 Business Days for shipping + 2-3 business days for processing.

How long does International (outside Colombia) shipping take?

Once your order is processed (within 3-4 business days) and shipped, delivery is expected within approximately 5-6 business days, though this may vary based on the destination.

Can I change address or shipping method?

Once your package has been shipped out and handed to the respective courier, you
cannot change the shipping method. 

Can I return my order?

For Colombia returns, you can initiate the return process by clicking here.

For International returns, please click here.

How do I exchange my order?

Please note that at the moment we can only process exchanges for national(Colombia) orders. If it’s international, you can process your return by clicking here.

Sizing and Materials

How do I know what size to order?

We have developed a convenient "Virtual Fitting Room"to assist you in finding the perfect size for you.
You can locate it on the product page, in the size options. Our "Virtual Fitting Room" is designed to help you selecting the size that best suits you. Simply follow the instructions provided, and it will help you get an optimal fit for your Palomiino piece. You can check our size guide byclicking here.